T & C's
Terms & Conditions
Terms & Conditions
What you need to know about installation and our Terms and Conditions of Sale.
PAYMENT OPTIONS; Credit Card (MasterCard and Visa only) or Bank Direct Credit.
The TERMS are based on CASH SALE unless agreed to in writing prior to approval and order.
50% DEPOSIT is required with order confirmation payable by Direct Credit to either Kiwibank 38-9020-0516785-00 or via CREDIT CARD.
This deposit is required before the factory can start the manufacturing process for you. Once the deposit is received, allow 1-2 working days for the final order to go through to production - the aforementioned delivery starts from this date. Remaining balance is due on installation and or prior to install technicians leaving unless previously arranged.
PLEASE NOTE CREDIT CARDS have an additional 2.8% surcharge, paying by credit you acknowledge that this 2.8% fee will be charged on top the quoted price.
Ownership of product does not pass to the Purchaser until payment for the Goods/ Products and Services has been received in full by Elite Wardrobes, we reserve the right to charge 'late payment fee's, interest, and or agency collection cost, including repossession and any associated fee's for non-payment within a reasonable time frame. (we classify a reasonable time frame as 30 days from the date of installation or supply).
Terms are all based on cash sale basis unless agreed prior and in writing with Elite Wardrobes.
See below for further terms and conditions of sale. These are important to read. Proceeding with this quote along with your deposit, acknowledges your approval of all of these terms.
TERMS AND CONDITIONS OF SALE.
The registered company is 'Elite Wardrobes Ltd' trading as 'Wardrobe World'. Referenced here as Seller or referred to as 'we' and 'company'. The owner, house-owner or their representative as listed in the attached invoice will be referenced as the (Purchaser/ Buyer/ Customer) or 'you'.
Phone/ Web conversations and or any web based service or services including those form our contracted suppliers/ providers.
For security, training and evidentiary reasons, we/ they may record.
(a) phone conversations from a caller or an authorised person or authorised user has with us on any matter.
(b) any use of our/ their systems; and
(c) any use of the 'Fetch' payment or mobile payments' systems.
'Fetch' is provided by Fetch Payment Solutions Kiwibank Limited
Quotes are valid for 30 days from date of issue unless otherwise stated. Following that, a re-quote maybe required.
Ownership of product does not pass to the Purchaser until FULL payment for the Goods, Products and Services has been received by Elite Wardrobes Ltd.
Will accrue penalty fees including interest, in order avoid late payment penalties all payments should be in accordance to our terms stated on our website and or written quotation or as agreed.
NON-PAYMENT OR DEFAULT
If payment in full of any amount payable by the Customer is not made when due, or the Customer breaches any of its other obligations to Elite Wardrobes Ltd or an Event of Default occurs then Elite Wardrobes Ltd may without prejudice to and in addition to any other rights or remedies exercise all or any of the following rights: collection and recovery processes will be auctioned by the seller and or the sellers representative/ agent. Any cost accrued during collection and recovery processes will be passed on to the buyer. Where applicable the seller will conform within NZ legal framework under the following Consumer Finance Act 2003 (CCCF Act) and Consumer Finance Amendment Act 2014 (Amendment Act)
(a) delay delivery of any goods or supply of any services until the matter is resolved to Elite Wardrobe Ltd satisfaction;
(b) suspend or cancel (in whole or in part) this agreement or any other contract between them by written notice to the Customer;
(c) recover from the Customer, or deduct from set-off against any amount Elite Wardrobes Ltd may owe the Customer, all amounts for any damage, losses, costs or expenses (including actual legal costs and expenses) arising from the default or non-performance by the Customer;
(d) charge, and the Customer must pay, default interest at the rate of 2% above the Company's banks penalty charge rate, (calculated on a daily basis until the account is paid in full) and all actual legal costs and other costs and expenses incurred by or on behalf of Elite Wardrobes Ltd in enforcing or defending all or any of its rights;
(e) any discounts provided to the Customer may be disallowed.
Elite Wardrobes is not liable for any failure or delay in performing an obligation in this document if it is due to a cause reasonably beyond its control. Without limiting this clause, such an event will include the inability of Elite Wardrobes to supply the ordered product or service, due to unavailability.
While measuring for doors, wardrobes, cupboards and or other common storage products, bespoke or not we use common tools like tape measures and sometimes handheld laser measuring equipment. It is the purchaser's responsibility to inform us at that time of any uneven or tilting surface, floor, wall, and ceiling condition that will/ may affect the installation or future works that could cause installation failure, fault, or product warranty claim and or damage to buyers assist during or after installation.
- this includes items like i.e. walls/ doors, cavities and include wall thickness, material types including fill, insulation products like Pink Batts, floor and floor coverings, ceiling, skirting board and scotia details.
- including the whereabouts of electrical, wiring, piping, water, gas, internet cables, water proofing etc in or around walls, floors, ceilings, roofs etc.
- should we unknowingly install in an unapproved, non-compliment or non-code area, and damages accrue to the seller's parts or purchaser's assist it is the purchaser's responsibility.
- the purchaser must inform the seller that the parts and installation will be in an unapproved non-compliment area or non-code area, the seller takes no responsibility for unknowingly installing or carrying out works in or around these areas.
- please check with us about the warranty and how the warranty can be affected installing into these area types.
Should the purchaser not inform us of any of the above, we assume the areas are compliant, standard/ or empty and or in line with current building regulations to mount or attach our parts too.
Detailed inspection, the seller advises the purchaser to arrange suitable pre-inspections to ensure the seller has the latest data/ details to carry out the installation safely and without damage to product or purchaser's asset.
Should the seller unwittingly cause any type of damage to the buyers assist due non-disclosure of any of the items above it is the purchaser's responsibility to cover all repairs or replacement costs including paying the sellers invoice in full.
During the installation, the seller has the right to remove the supplied parts until such time that suitable repairs had been carried out.
The seller will work with the purchaser to resolve any damages to the purchaser's assist in a friendly and understanding manner.
The seller may demand payment in full before the installation recommences or is completed.
Changes - the purchaser must inform the seller that other works may be carried out and or changes will occur.
Once changes are made to an order; your place in the queue may be lost. The new ready date based on manufacture new start date applies once the updated drawings had been approval by the purchaser and the re-order process with production.
Once the seller starts manufacturing, and the purchaser then informs the seller of a change the purchaser accepts all liability and cost associated with the job changes including repairs if applicable.
Should the seller not be able to install to our set standards or job requires extra material, parts/ cutting, labour etc due to the unknown changes this cost to modify, repair, cut or supply materials, labour etc is the purchasers.
Placement - during renovations etc items like power, tv and ethernet sockets, light switches, ducting and plumbing etc can be installed or repositioned, it is recommended the purchaser discuss and provide a copy of the drawings to the other trades to ensure current placement of these items relative to parts the seller is installing, if you are not sure please contact the seller to discuss as soon as possible.
The seller is not responsible for placement of these items and should the purchaser install these in a position that conflicts with the supplied and agreed finial drawing design the cost to modify, repair, cut or supply materials, labour etc is the purchasers.
The installation will not commence until an agreement between the seller and buyer is made.
The seller has the right to remove the supplied parts until such time that suitable modifications or repairs had been carried out. The seller may demand payment in full before the installation recommences or is completed.
Please note free consultations come with conditions, we do not generally ask during the consultation process about building faults etc as noted above unless certain faults are obvious - it is the purchaser's responsibility to inform us, each quote includes either a link to our terms and condition webpage or the terms and conditions are included with quotation.
If the seller must arrange for specialist measuring equipment the FREE Consultation is now void, cost discussions can commence in order for the seller to carry out the specialist measuring.
DIMENSIONS, PLANS AND SPECIFICATIONS
(a) All customary building industry tolerances shall apply to the dimensions and measurements of Goods unless the Company and the Customer agree otherwise in writing.
(b) The Company shall be entitled to rely on the accuracy of any plans, specifications and other information provided by the Customer, including the finished/ returned 'self-full-in' forms provided by Elite Wardrobes.
(c) If the giving of an estimate or quotation for the supply of Goods involves the Company estimating measurements and quantities, it shall be the responsibility of the Customer to verify the accuracy of such estimate before accepting such quotation.
(d) Should the Customer require any changes to the Company's estimated measurements and quantities, the Customer shall request such changes in writing, in the case of an estimate, before placing an order based on that estimate, and in the case of a quotation before acceptance of that quotation.
(e) Storage, Laundry, kitchen, bathroom areas where we may advise on items like sink and basins, it is the responsibility of the purchaser to ensure the correct fitment to the seller's cabinets without compromising the unit or parts.
We do not guarantee the correct placement or size even if the seller cuts hole or holes for a sink basin and tapware based on the purchaser's instructions.
It is recommended the purchaser or purchaser's contractor carry out the final cutting or drilling/ fitting of those types of hardware items.
It is the purchaser's responsibility to cover all the costs including paying the sellers invoice in full.
Are provided for the purpose of design and pricing only, some small changes
may be applied during and for manufacturing or during installation purposes.
Drawing props - we use props in our drawings for the purpose of visual and sizing references, these props aren't included with any purchase.
ALL WORKING AREAS
Wardrobes areas etc MUST BE removed by the purchaser prior to the seller's arrival and ready for installation with clear access unless previously arranged and agreed with Elite Wardrobes.
Additionally, should access or another product restrict us from carrying out our duties on the day, or requiring extra time to move or remove products or items, this may accrue additional labour cost at $70.00 Plus GST per/hour, per employee on site. We will send you pictures and call to discuss extra charges before any works commence. Should you not be available to take our call the installation may be cancelled. Should we have to reschedule the installation for another day, this will accrue an additional cost of up to $200 Plus GST including any remaining balances payable before rescheduled installation will continual.
Standard manufacturers period applies,
In-case of product 'Melteca' by Laminex NZ. Please obtain a copy of the terms and conditions of the Melteca® 10 Year Limited Warranty from Laminex New Zealand® or visit laminex.co.nz.
This warranty is in addition to any rights that may exist under the Consumer
Guarantees Act (1993). J008045 09/19, see https://www.laminex.co.nz/) for more details or ask your local Wardrobe World representative for more details.
In-case of product 'ClosetMaid' WIRE products the warranty period is 25 Years. ClosetMaid heavy duty vinyl coating won't chip or split.
Materials Grade C - 1006 basic cold drawn steel wire.
Vinyl thickness 0.23 - 0.27mm (fluidised bed process).
Coating specifications, is a propriety Polyvinyl Chloride Resin (PVC) with an exclusive mixture of ingredients, including plasticisers, stabilisers, pigments and other additives, none of which are listed as hazardous materials on OSHA 29CFR1910.1017.
In-case of our 'Sliding Door Systems', Warranty period is 7 Years unless stated otherwise.
Risk of any loss, damage or deterioration of or to the Goods passes to the Customer on delivery in accordance with Delivery and or installation. If any goods are damaged or destroyed prior to risk passing to the Customer, Elite Wardrobes may promptly repair the goods or cancel this contract in respect of those goods without penalty or compensation to the Customer.
The Customer must advise the Company immediately of any Event of Default or any action by third parties (including any of its creditors) affecting the Company's interest in the Goods.
DELIVERY AND STANDARD LEAD TIME
Is 10 to 22 working days pending receipt and processing of the deposit, it can take up to 2 working days to to process deposit, allow an additional 2 to 5 working days for installation pending current workload. We will contact you to arrange suitable date/ time for installation, 'conditions apply'.
Delivery shall be made at the customers premises and shall take place at the time when the Goods are made available for dispatch as above. If, at the Customer's request, the Company subsequently arranges transportation, storage or insurance of the Goods, the Company does this as the Customer's agent. The Customer shall indemnify the Company for any liability or cost incurred by the Company in providing this service and shall pay the Company the amount of such liability or cost immediately upon receiving notice from the Company of such amount (except where the parties agree in writing that the Company is responsible for such costs).
The Company may deliver the Goods by instalment, and each instalment shall be treated as a separate contract under these standard terms and conditions of sale.
If the Company fails to deliver or makes defective delivery of part of the Goods, this does not entitle the Customer to cancel the separate contract for that instalment (if applicable), or the contract for all the Goods or any other contract.
Any periods or times quoted for delivery are to be regarded as estimates and while Elite Wardrobes Ltd will make reasonable endeavours to keep such periods or times, no guarantee is given, and Elite Wardrobes Ltd will have no responsibility for any loss or damage resulting from delay. Delay due to circumstances outside the control of Elite Wardrobes Ltd shall not entitle the Customer to cancel any order or refuse to accept any delivery.
The Customer shall ensure site access for deliveries and installation.
The Customer is deemed to have inspected goods upon accepting delivery.
The goods shall be deemed to be delivered upon the goods being presented by Elite Wardrobes kerbside, or at the place agreed as the delivery site or location, or from the time Elite Wardrobes gives possession of the goods to a carrier arranged by the Customer.
If required by the Customer or a representative to drive on to a property, neither Elite Wardrobes nor any of its carriers accept responsibility for any damage that may result to either the property or the goods.
All claims for errors or short delivery must be made within 7 days of delivery or supply will be deemed complete.
Elite Wardrobes will comply with Consumer Guarantees Act. If you have any questions regarding your rights the customer could contact Consumer (https://www.consumer.org.nz/articles/returns-and-refunds)
OTHER AGREEMENTS - should the agreement be based on an account holder the standard business returns policy applies.
Wardrobes and storage solutions don't include backs or back boards, so we recommend walls and sides are finished to a high standard as these will be viewed through the shelves and hanging areas of the wardrobe after installation - Should you have any questions about finish described in this paragraph please talk to us PRIOR to ordering or installation.
ALL WOODEN PRODUCT IS CUT 'SQUARE'
Specialist CNC machinery is used. On occasion floors and walls are not straight, level or are tapered or bowed so you may see gaps or spaces behind the divisions/ shelves and or parts on exposed walls.
We don't guarantee nill gaps around skirting boards, or other items that may protrude from the wall.
Floor to ceiling height installation, we recommend installing the top-shelf due to common height variance between floor and ceiling.
Gaps that occur due to installation limitation, panel size and manufacture limits are out of our control due to these height variances.
Elite Wardrobes does NOT guarantee nil gaps, spaces, level, or square installations due to the condition of the walls, floor, or ceiling heights.
While we will do our best to limit gaps using fillers or packers were applicable or arranged, the walls, ceiling, and floor conditions are out of our control.
Due to these conditions out of our control as stated above the purchaser as no right to withhold payment per conditions of sale and agrees to pay in fill based on cash sale terms.
On occasion we use packers under tracks, these may be to assist with leveling or height adjustment - this is a normal trade practice. While onsite we may adjust and set doors to suit the 'door jambs, ceiling and floor. We are limited to how much adjustment we can apply in order for the doors to look even, straight or inline and is subject to floor, ceiling and or jambs being true. Should your door jambs, floor or ceiling be uneven, warped or out of square you may experience gaps between doors and door jambs or uneven doors. While we will do our best to true the doors the conditions of the door jambs, ceiling and floor is out of our control.
Extra cost will be charged to seller on the event of door modifications or changes to doors to suit sellers uneven, warped or out of square jambs, floor or ceiling. Should you have any questions or concerns please talk to us PRIOR to ordering.
We prefer NOT to secure door track directly on top of the carpet. Elite Wardrobes Ltd recommends having the carpet cut during installation of the doors. Should you not provide us with flat even hard surface, and we must install tracks on carpet, we will do our upmost to ensure we don't damage the carpet during this process plus secure track straight. We can't guaranty the track will be straight on top of a soft surface. A company like 'Carpet Surgeon Ltd' or Carpet Repairs' specialises in small carpet jobs, repairs and re-setting carpet. On occasion and were applicable we use the top door track to align the top shelf at the join - this is normal trade practice.
Includes all Wardrobe and cupboard storage solutions and our door systems - should the purchaser wish to assist by means of building, adding, changing or take over the installation in any way or form, then they accept by default FULL responsibility for controls relating to quality and assurance, warranties and liability. The purchaser at this time by default indemnifies the seller of such liability as control of installation for the seller has been limited. This includes any aforementioned warranty unless agreed to in writing.
Should you have any questions or concerns please talk to us PRIOR to installation.
By paying the deposit you agree to our terms and conditions from links in our emails, written estimates & quotes, above and on our websites.
REVIEW OF TERMS
The Company reserves the right to review any of these standard terms and conditions of sale at any time and from time to time. If, following any such review, there is to be any change to such terms
and conditions, that change will take effect from the date on which the Company notifies all affected Customers of such change and will be deemed accepted by Customers placing any order after the date of posting the amended terms.
Many thanks - the Elite Wardrobe Team, Trading as 'Wardrobe World'
These terms and conditions apply to the use of this website and in accessing or using or browsing this website; you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, then you must refrain from using this website.
For the purposes of these terms and conditions, "this website" shall mean www.elitewardrobes.co.nz
Legal Business Name
Wardrobe World is
the trading name for our company. The legal trading name of this company is
ELITE WARDROBES LTD and is New Zealand owned and operated. New Zealand Business Number (NZBN): 9429047459748. Registered Office: PO Box 58445, Botany, Auckland, 2163, New Zealand
Wardrobe World (Central Auckland Region)
Elite Wardrobes Ltd trading as Wardrobe World is licensed to use Wardrobe World Logo's and IP per terms of Distributors and License agreement including referring to Wardrobe World and its licenced products
Any information on this website is up to date at the time it is posted on the website, but is subject to variation at any time without notice. Errors and omissions are expected.
Amendments to Terms and Conditions
We reserve the right to review and amend these terms and conditions and our disclaimer from time to time. Amendments will be effective immediately and Wardrobe World has no obligation to notify you of such amendments.
You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system. Elite Wardrobes Ltd does not accept responsibility or liability for any interference or damage to your computer system which arises in connection with your use of this website or any linked website.
All information provided by this website is intended to be general in nature and you should not rely on it in connection with the making of any decision. While we have no reason to believe that any information contained on this website is inaccurate, incomplete or misleading, we do not warrant the accuracy, adequacy or completeness of such information.
Elite Wardrobes does not accept any responsibility or liability for any loss or damage suffered as a result of reliance by you upon the accuracy, completeness or currency of information contained on this website.
You are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not on-sell information obtained from this website without our permission.
If you wish to provide a hypertext or other link to this website, you must contact Wardrobe World for our permission. We may or may not consent to you linking another website to this website, and the decision is entirely ours.
Intellectual Property Rights
Copyright of all text, graphics, logos and designs used in this website is owned or licensed to Elite Wardrobes Ltd. You may access and print material from this website provided it is used for your personal use, and not for any commercial purpose. Any reproduction of information on this website must include an acknowledgement of Elite Wardrobes Ltd intellectual property rights in the relevant context.
This website may contain links to external websites.
Elite Wardrobes Ltd will not be responsible or liable for the content (including any liability arising out of any claim that the content of the linked website infringes the intellectual property rights of any third party) or privacy practices associated with any linked websites.
Any link to a website is provided to help you find sites containing information, products or services which may be of interest to you. No link to a website shall be construed as an endorsement or warranty, approval or recommendation by Wardrobe World of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained or available on or from those linked websites.
Security of Information
Termination of Access
We may terminate access to this website at any time without notice. Our disclaimer will nevertheless survive such termination.
Elite Wardrobes Ltd does not warrant that you will have continued access to this Website, and will not be responsible or liable for any loss, claims, costs, expenses, or damage, directly or indirectly incurred or resulting from or related to your inability to use or access this Website.
Elite Wardrobes does not accept any responsibility or liability for any direct, indirect, incidental, consequential, special, exemplary or punitive damage, or for any loss of profit, income or any intangible losses, or any claims, costs, expenses, or damage, whether in contract, tort (including negligence), equity or otherwise, arising directly or indirectly from, or connected with, your use of this website or any linked website, or your reliance on information contained in or accessed through this Website, or the online purchase of goods, including the failure of any order to be processed or any goods to be delivered.
To the extent permitted by law, any condition or warranty, whether express or otherwise implied into these terms and conditions, including fitness for purpose is hereby excluded. However, nothing in these terms and conditions is intended to have the effect of contracting out of the provisions of the New Zealand Consumer Guarantees Act 1993 except to the extent permitted by that Act, and these terms and conditions are to be modified to the extent necessary to give effect to that intention.
If you are using this website or purchasing goods for business purposes, you agree that the New Zealand Consumers Guarantees Act 1993 does not apply.
This website and content has been developed in accordance with the laws of New Zealand. These terms and conditions, and any matters or disputes connected with this website or the online purchase of goods shall be governed by the law of New Zealand and the New Zealand courts shall have exclusive jurisdiction to hear and determine all claims in connection with this website and its use.
If you have a complaint about the content of this website, please email Elite Wardrobes using the Contact Us page of this website.
Acceptance of terms and conditions
You acknowledge that you have read, understood and accept the above terms and conditions.
Elite Wardrobes Ltd values your privacy and takes every measure necessary to protect it.
At www.elitewardrobes.co.nz, we are committed to protecting your privacy. We firmly believe that electronic security and privacy are necessary for the continued success of the Internet. In support of this, we only use the personal information that you provide to create a more personalized and entertaining experience for you, in accordance with the terms outlined below.
The Office of the Privacy Commissioner provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.
What information do we collect?
We collect personally identifiable information. Providing this information will always be optional for you. However, some services may not be available to you if you chose not to provide it.
From time to time, we may run contests or other marketing promotions.
If you participate, we may request your name, mailing address, email address and other information in order to administer the promotion. When you submit a request, review or comment to our customer service department, we may ask you for your email address.
We also collect aggregated data. This information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.
Security capabilities for transmission of card data
Our website uses SSL, does not store credit card details and all payments were applicable or are handled by a secure, PCI compliant third party
Who do we share this information with?
We will not share the information that we collect with any third parties. The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any use by them that we have not authorised.
The aggregated data (not the personally identifiable information) may be shared with third parties such as advertisers or business partners.
How do we use the information?
When you call, register, email, complete a form or participate in any contest or promotion on our website, social media we will use the information you provided to us to send you email or regular mail from us regarding updates, products, services or other contests and promotions that we think may be of interest to you.
We may use the data to verify your identity if you need help with a forgotten password, or you are having login difficulties with any of our site services.
From time to time we may aggregate your information analyse trends, preferences, and demographics.
We may use the information for other purposes with your prior permission.
How do we use "cookies"?
"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Cookies do not contain personally identifying information. It does provide details of your IP address, the computer platform that you use (eg Mac, Windows or Linux), the browser that you use (eg Microsoft Explorer, Chrome, Firefox, Safari) and what domain you are accessing our sites from. With this information we can do the following:
Track traffic patterns to our site.
What about our advertisers and business partners?
Opting in and opting out
You will always have the option to opt-in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.
Can we change this policy?
In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time.
Your right to access your information
The New Zealand Privacy Act of 1993 gives you the right to access and correct this information.
If you have any questions about this privacy statement, the practices of this site, or your dealings with Wardrobe World, you can contact us.
Elite Wardrobes Ltd/ Wardrobe World's logos, and other marks and logos are the intellectual property of either Elite Wardrobes Ltd and Wardrobe World.